Frequently Asked Questions
If you have any additional questions, please feel free to contact us directly via email at firstname.lastname@example.org or give us a call at (910) 518-6040. You can also click here to schedule a free phone call to discuss your specific pain or injury.
Do you take insurance?
No. ALPHA Performance & Recovery is a private pay practice similar to a chiropractor, personal trainer, or massage therapist. We believe you and your physical therapist are the best people to build your treatment or performance plan, not an insurance reviewer.
We are a fee-for-service clinic that is not in-network with any health insurance policy, which means you are responsible for payment at the time of service. However, we are Tricare certified, and can provide receipts for other insurance companies that include the codes necessary for you to request reimbursement from your insurer.
We document all encounters thoroughly, and can provide you will a complete record of your injury care. The VA regards our documentation very highly.
Do I need a prescription or physician’s referral?
In the state of North Carolina you have direct access to see a licensed physical therapist, which means you do not need a referral, regardless of whether you are military or civilian. This helps you, because you can be seen in our clinic immediately, without having to wait weeks (or longer) to get treatment.
We often have appointments available the same day or within 24 hours. If you would like to speak with us now, please call (910) 518-6040.
What should I expect?
A physical therapist is like an auto mechanic in many ways. When the check engine light comes on, it’s a mistake to smash the light and think the problem is solved, right? We work to find the source of your pain, give you options to fix the problem, and an estimate of what will be involved and how long it will take.
We work 1-on-1 with our clients, usually for 30 or 60 minute sessions, depending on what they choose. Our methods focus on manual therapy first – skilled, hands-on treatment that identifies and alleviates problems in the muscles, joints, and connective tissues. We teach you the parts of the plan that you can easily do on your own at home – like exercises to make the hands-on work “stick” – so that we can maximize treatment during your session.
Will I have to stop participating in my exercise routine or training while I am getting treatment for an injury?
Occasionally, complete rest from a painful activity is necessary to allow for the most rapid and full recovery, but it is usually possible to continue workouts or training to some degree while we are treating your injury. It really depends on a lot of factors. Ultimately, it is your choice.
We pride ourselves on getting our clients back in action as soon as possible, and we work to find ways for keeping them active throughout their care. But we never move the goal posts – we can’t say you’re “fixed” if you still have pain with activity. We will help you find the best solution to get you back to doing the things you need to do easily and without pain.
What should I bring to my first visit?
Please wear comfortable clothing that allows you to move easily and allows us access to the area of injury. Bring with you a list of any prescribed or over-the-counter medications that you take regularly. For running or physical training program assessments, please bring your running shoes, two pairs of socks, and any workout or training logs.
Find The Root Cause
We’ll identify the real problem and explain what must be done to get you back to 100%.
Fix The Problem
We’ll design an action plan to fix the issue quickly and get you back to full strength.
We’ll teach you ways to increase your performance and keep the problem from coming back.